OBJECTIVE
I
am happy with my work situation and am not actively pursing new careers.
TOP
EXPERIENCE
Account Executive
PL Logic, LLC.
1/06 - Present
* Pre-sales consulting to include calling clients to discuss PL Logic services
and finding business opportunities as well as creation of estimates and
proposals for sales and services to clients.
* Demonstrating all Primavera software products for owner, consultants, or outside sales staff as needed.
* Sales support to include phone and online support to various clients both before and after the sale.
* Development and implementation of success measures for marketing and sales initiatives at PL Logic.
* Leadership on the implementation of procedures to maximize the use of PL Logic’s CRM system including support to other staff, developing and maintaining reports, and maintenance of the system.
* Technical writing to include inside sales procedure manuals and documentation.
* Marketing and Sales support as needed to increase software sales and client base for Project Logic.
* Implementation of strategies to increase lead generation at PL Logic.
Marketing Director
Project Technologies Group, Inc.
2/04 - 1/06
Developed broad marketing plan for this project management organization. Implemented Microsoft CRM and customized the application to enable company-specific tracking. Completed strategic marketing campaigns incorporating phone calls, mailings, and internet outreach. Attended networking events and training sessions to learn more about target markets and generate leads. Built the company website.
Assisted Senior Project Managers with project controls processes and construction scheduling. Attended project status meetings and documented team updates, schedule modifications, and change orders.
Sailing
Instructor
Courageous Sailing Center
8/04 - Present
Arey's Pond Sailing School
6/03
- 9/03
6/02 - 9/02
Gave
sailing lessons to kids and adults in both group sessions as well
as individual one-on-one sessions. Most lessons were given in Rhodes 19's or Arey's
Pond 14' Catboats. Introduced novice sailors to the sailing concepts
and provided hands-on tips and instruction in the boat.
Lacrosse Referee
3/04 - Present
Girls Varsity Coach - Bedford High School
3/03
- 6/03
3/02 - 6/02
Umpire women's lacrosse games at the high school and youth levels.
Acted
as head coach of the Bedford varsity girl's lacrosse team during the 2003
season. Coached the Bedford junior varsity girls lacrosse team, and acted
as assistant coach during the 2002 season.
Customer
Service Representative
Tradeloop
2 /02 - 6/02, 2/03 - 6/03, 9/03 - 2/04
Telesales Agent
Promoted Tradeloop's memberships by cold calling the leads provided to me. Averaged 60 calls per day. Inserted notes into the proprietary CRM system.
Called existing clients to ensure satisfaction with the services.
I was in charge of a group of exsting clients to ensure that they
knew how to use Tradeloop's services and were satisfied enough to
continue their membership. I ended up with a rate of 90% of the members
continuing their subscription.
Explained Tradeloop's services, and reported bugs.
Because I interfaced with existing clients, I needed to explain all
the details to using the services effectively. Sometimes clients would
report problems which either resulted from their lack of product knowledge,
or a legitimate bug. Either way I would explain how to work around
the problem and if it was a legitimate bug I reported that to the
programmers.
Instructional
Designer and Multimedia Developer
PRI Automation
8/00 - 6/01
Developed interactive web-based training on PRI Automation products.
Migrated training information into a format appropriate for Internet-based
learning in an asynchronous environment. Designed and constructed
interactive exercises using Flash, Javascript, AutoCAD, 3D Studio
Max, static graphics, and various other pieces of media to support
the training concepts. Manipulated images using Photoshop to enhance
digital photos, add labels, and emphasize individual pieces of equipment.
Added narration to digital video and converted into streaming clips.
Implemented the Generation21 Total Knowledge Management system.
This included maintaining a customized website (based on Perl), which
provides training courses, performance support documentation, and
collaborative areas where users could chat and share CAD files, documents
and images. The website is no longer available to the public.
Developed
customer relations.
Promoted system to internal and external clients so they would provide
or utilize the appropriate information.
Environmental Engineer & Interactive
Training Developer
Capaccio Environmental Engineering, Inc.
11/98 – 8/00
Developed interactive CD-ROM-based training software
from concept to production.
The training program teaches corporate users how to implement the
ISO 14001 standard. Software demo available via Capaccio's
website. Responsibilities included selecting the authoring software,
mastering the software, developing the GUI for the course, and adding
content, graphics, and interactivity.
Redesigned
website user-interface.
http://www.iso14000.com
Responsibilities included collaboration with colleagues on the organization
of the site and initial design concepts, then I created all of the
buttons and graphical navigation items.
Assisted senior environmental engineers.
Tasks included presentation graphics, wastewater treatment design
solutions, CAD modifications, environmental surveys, compliance reports,
cost analyses, product literature, and report compilation. Responsibilities
included writing slug control plans, MWRA permit applications, source
registrations, and compilation of environmental management program
manuals.
Recommended various technical equipment.
Technical equipment included computers and related hardware, LCD projectors,
various software applications, and e-commerce solutions. Responsibilities
included comparison shopping for each item - setting up cost analyses
and tables comparing similar features between products, then deciding
which product is the "best buy".
Associate
Engineer
Accident Research Inc.
6/97 – 9/97
Produced
drawings of intersections and car damage diagrams, automobile accident
reconstruction and simulation, general calculations, and preparations
for a professional engineer testifying as an master witness. Used
aerial photographs to determine site details.
Computer Consultant
UCSB MicroComputer Laboratory and UCSB Engineering CAD Lab
9/95 – 3/98
Provided
software support for students and faculty, developed quick reference
sheets and gave 2-hour orientations for many different software applications.
TOP
SOFTWARE
& OS EXPERIENCE
TOP
EDUCATION
B.S.
Mechanical Engineering
University of California, Santa Barbara
Graduated: June, 1998
Overall GPA: 3.24
TOP
CERTIFICATION
4/17/99
Massachusetts Engineer-In-Training (EIT)
6/96, 6/02, 6/05
U.S. Sailing Level I Dinghy Instructor
TOP
ACTIVITIES
Traveler
Australia and New Zealand
10/02 - 12/02
Traveled
around Australia for six weeks and then visited New Zealand for two
weeks. This traveleing really helped me to build my interpersonal
communication skills. I would've stayed there longer if I had attained
a working visa instead of a tourist visa.
Landscape
Architecture Student
Career Discovery - Harvard Graduate
School of Design
6/01 - 8/01
Participated
in a six-week program to explore a career in landscape architecture.
Completed three design projects that planned new features for the
assigned spaces. Projects included concept sketches, technical drawings,
models, and renderings.
Member
Society of Women Engineers, Boston chapter
11/99 – present
Team
Leader
UCSB Solar Splash Team
9/97 - 6/98
Participated
in and managed a team of 6 students building an electric boat for
a national competition. Solar panels and/or batteries powered
the craft.
TOP
HOBBIES
Traveling,
sailing, lacrosse, bicycling, windsurfing, hiking, crafts, and music.
TOP
